Shipping policy

 

1. Order Processing Time

Orders are usually processed and shipped within 5–7 business days after payment is confirmed.

Processing times may vary slightly during busy periods or due to unexpected circumstances. If we are unable to ship your order within the expected processing time, we will contact you by email with an update and available options.

2. Shipping Destination

We currently ship to the United States.

Additional countries and regions may be added in the future.

3. Shipping Method and Delivery Time

Standard International Shipping

Estimated delivery time: 10–20 business days after shipment

Shipping fee: calculated and shown at checkout

Delivery times are estimates and do not include order processing time. Actual delivery times may vary due to customs processing, carrier delays, holidays, weather, or other circumstances outside our reasonable control.

4. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

OldMo Studio is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you need to change your shipping address, please contact us as soon as possible, preferably within 24 hours of placing your order. Once an order has been shipped, we may not be able to change the delivery address.

5. Tracking

When tracking information is available, it will be sent to you by email after your order has been shipped.

Please note that tracking information may take some time to update after the package has been handed over to the shipping carrier.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country or region.

Any applicable duties, taxes, or customs fees that are not collected at checkout are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

7. Damaged or Lost Packages

We carefully pack each order for international shipping.

If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photos of the damaged item and packaging so we can review the issue.

If your package has not arrived after the estimated delivery window, please contact us and we will help investigate the shipping status.

If a shipment is confirmed lost, we will review the situation and provide an appropriate solution, which may include a replacement or refund.

8. Contact

For shipping questions, please contact:

OldMo Studio
Email: support@oldmostudio.com