Refund policy

Returns & Refunds

At OldMo Studio, each item is carefully prepared and packed before shipping.

Returns

We accept return requests within 14 days of delivery.

To request a return, please contact us at support@oldmostudio.com with your order number before sending any item back.

Returned items should be unused, undamaged, and in substantially their original condition. Where possible, please return the item in its original packaging.

If applicable law provides you with additional consumer rights, those rights remain unaffected.

Return Shipping

For returns that are not related to damage, defects, or incorrect items, customers are generally responsible for return shipping costs.

Original shipping fees are generally non-refundable, except where required by applicable law or where the item arrives damaged, defective, or incorrect.

Because we ship internationally, return shipping costs may be significant. Please contact us before arranging a return.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

This does not affect any rights you may have under applicable law.

Cancellations

You may request to cancel an order within 24 hours of purchase, provided that the order has not yet been shipped.

If your order has already been shipped, it can no longer be cancelled and will need to be handled in accordance with our return policy.

Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Non-returnable Items

Personalized or custom-made items produced specifically to a customer's specifications cannot be returned for change-of-mind reasons, except where required by applicable law.

If a personalized or custom-made item arrives damaged, defective, or incorrect, please contact us and we will review the issue.